Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
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At MinoMog, we strive to provide a smooth and transparent order history and dispute resolution process to ensure your satisfaction. Here's how it works:
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Order History:
- You can view your order history by logging into your account on our website.
- In your order history, you will find detailed information about each of your orders, including tracking numbers, shipping status, and delivery updates.
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Dispute Resolution Process:
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If you encounter any issues with your order, we are here to help resolve them. Please follow these steps:
a. Step 1: Contact our Customer Support:
- If you have any concerns about your order, contact our customer support team as soon as possible.
- You can reach us by email at Customer Support or through our online contact form.
b. Step 2: Provide Order Details:
- When contacting our customer support, please provide the necessary details, such as your order number, tracking number, and a clear description of the issue you are facing.
- Including supporting evidence, such as photos or videos, can help expedite the resolution process.
c. Step 3: Evaluation and Resolution:
- Our customer support team will carefully evaluate your case and work towards a fair resolution.
- This may involve investigating the issue with the carrier, verifying order information, and reviewing any supporting evidence provided.
d. Step 4: Communication and Updates:
- We will maintain open communication with you throughout the dispute resolution process.
- You will receive regular updates regarding the progress of your case and any actions being taken to resolve the issue.
e. Step 5: Resolution Outcome:
- Once a resolution is reached, we will inform you of the outcome.
- If a replacement, refund, or any other appropriate solution is approved, we will initiate the necessary actions promptly.
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Please note that our team is dedicated to resolving disputes efficiently and fairly. However, the time required to resolve each case may vary depending on the complexity of the issue. Rest assured that we are committed to ensuring your satisfaction and resolving any problems that may arise.
If you have any further questions or need assistance regarding your order history or dispute resolution, please don't hesitate to reach out to our customer support team at [email protected].
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- We offer standard shipping and fast shipping options for most orders.
- Standard Shipping (Price $6.49): Estimated shipping time under normal conditions is 7-10 business days.
- Free Shipping with order over $100: Estimated shipping time under normal conditions is 7-10 business days.
- Please note that these are general estimates and actual delivery times may vary depending on factors such as product availability, shipping destination, and external circumstances.
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I. General information:
– Multiple tracking numbers may be provided for the same order based on product type.
– If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
– Cancellation is not allowed once the order is in the “processing” stage. For changes in shipping address information, please contact us via email at [email protected] within 24 hours.II. Shipping Service:
– Standard Shipping (Price $6.49) : Estimated shipping time under normal conditions is 07 – 10 business days.
– Fres Shipping with order over $100 : Estimated shipping time under normal conditions is 07 – 10 business days.III. Replace and Refund Policies:
We offer replacements or refunds under the following circumstances:
– Wrong item/color/size/address sent or an obvious defective item caused by manufacturing.
– Lost packets during shipment.
– No new tracking updates within 14 business days.
– Delivery time exceeds 18 business days for standard shipping, 14 business days for express shipping.IV. Proof Requirement to resolve cases:
– Package label verification to confirm it was sent by our factories.
– Clear picture or video in natural light focusing on the error.
– Measurement by the ruler for wrong size claims.
– Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).V. Replace and Refund not permitted:
Incorrect shipping address/size/color provided by the customer.
Complaints received after 14 business days.
Insignificant difference between the real item and mockup/design under the same light condition and device.
Defective item caused by the buyer.
Incorrect or incomplete shipping address information provided by the customer.
Buyer refusal of the packet for personal reasons during normal shipment conditions.
Shipment delays due to political movements, natural disasters, military issues, customs issues, or uncontrollable factors.
If the packet status is “delivered” and the buyer complains of non-receipt, options for contacting the carrier can be provided.