Loyalty Program Terms & Conditions

Last updated: October 21, 2026

These terms govern the Minomog Rewards loyalty program (the “Program”) offered by Minomog (“we”, “us”) at minomog.com. By creating an account, earning or redeeming points, you agree to these terms. They apply in addition to our Terms & Conditions and Privacy Policy.

1. Membership

• Membership is free. You become a member when you create a Minomog account.
• Points are earned only on orders placed and reviews written while signed in to your account. Guest orders and reviews do not earn points and cannot be added later.
• One account per person. Points belong to the account that earned them and cannot be transferred, sold, combined with another account, or exchanged for cash.

2. Earning points on orders

• You earn 1 point for every full $1 of the order’s product subtotal. Shipping, taxes and fees do not earn points. Partial dollars are rounded down (for example, a $57.80 subtotal earns 57 points).
• Points are added to your account automatically when your order is marked Complete. Orders that are canceled before they are completed do not earn points.
• The points shown in your cart or bag are an estimate. The final number is based on the completed order.

3. Earning points for reviews

• You earn 50 points for each product review you write while signed in, once the review is approved and published.
• Points are awarded once per review. Reviews must be genuine and follow our review guidelines; we may decline reviews that are not about the product, are copied, or are otherwise inappropriate, and such reviews do not earn points.

4. Returns, refunds and adjustments

• If an order or part of an order is refunded, the points earned on the refunded amount are removed from your balance (1 point for every full $1 refunded).
• If a refund is issued to you as store credit in points, it is added to your balance at the redemption rate (1 point for every $0.05) and follows these terms like any other points.
• We may correct your balance if points were added or removed in error.

5. Redeeming points

• You can redeem points from My Reward Points in your account once you have at least 100 points. Each point is worth $0.05, so 100 points = $5.00, 200 points = $10.00, and so on.
• When you redeem, the points are deducted from your balance and you receive a discount code (starting with “RWD”). The code is shown on screen and sent to your account email.
• Each code takes a fixed amount off the products in your cart. It does not apply to shipping, can be used for one order only, and cannot reduce an order below $0. Keep your code private: anyone who has it can use it, and a used code is not replaced.
• Only one discount code can be used per order, so a rewards code cannot be combined with another coupon code. It can be used together with automatic sale prices.
• Codes are valid for 30 days from the day you redeem. Unused or expired codes are not refunded as points or cash, so please redeem only when you are ready to shop.
• If you return items from an order paid partly with a rewards code, the refund is based on the amount you actually paid; the code itself is not reissued.

6. Balance and expiry

• You can see your balance and full points history at any time in My Reward Points. We will also email you when you have enough points to redeem.
• Points currently do not expire while your account is open. If we introduce an expiry period, we will give you at least 30 days’ notice by email and on this page.
• If you close your account, any unredeemed points are forfeited.

7. Fair use

We may withhold points, cancel unused rewards codes or close a Program account if we reasonably believe points were earned or redeemed through fraud, abuse, multiple accounts, orders placed for resale, or any breach of these terms.

8. Changes to the program

We may change these terms, the earning or redemption rates, or end the Program. We will post changes on this page and update the date above; changes do not affect points already in your balance unless required by law. If we end the Program, we will give you at least 30 days’ notice to redeem your points.

9. Contact us

Questions about your points? Email cssupport@minomog.com or call +1 (202) 630-9435.

Minomog, 3309 Confetti Ln, Margate, Florida 33063, United States.