Return & Exchange

I. General information:
– Multiple tracking numbers may be provided for the same order based on product type.
– If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
– Cancellation is not allowed once the order is in the “processing” stage. For changes in shipping address information, please contact us via email at Minomog within 24 hours.

II. Shipping Service:
– Standard Shipping (Price $6.49) : Estimated shipping time under normal conditions is 07 – 10 business days.
– Fres Shipping with order over $100 : Estimated shipping time under normal conditions is 07 – 10 business days.

III. Replace and Refund Policies:
We offer replacements or refunds under the following circumstances:
– Wrong item/color/size/address sent or an obvious defective item caused by manufacturing.
– Lost packets during shipment.
– No new tracking updates within 14 business days.
– Delivery time exceeds 18 business days for standard shipping, 14 business days for express shipping.
– Customer will get a refund within 24 hours after we got the return package.

IV. Proof Requirement to resolve cases:
– Package label verification to confirm it was sent by our factories.
– Clear picture or video in natural light focusing on the error.
– Measurement by the ruler for wrong size claims.
– Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).

V. Replace and Refund not permitted:
– Incorrect shipping address/size/color provided by the customer.
– Our store is custom design product so we don't accept return or exchange with non-reasonable (such as bought by mistake,change my mind ...).
– Complaints received after 14 business days.
– Insignificant difference between the real item and mockup/design under the same light condition and device.
– Defective item caused by the buyer.
– Incorrect or incomplete shipping address information provided by the customer.
– Buyer refusal of the packet for personal reasons during normal shipment conditions.
– Shipment delays due to political movements, natural disasters, military issues, customs issues, or uncontrollable factors.
– If the packet status is “delivered” and the buyer complains of non-receipt, options for contacting the carrier can be provided.